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Business Analyst

Antwerp, Belgium / Hybrid

Description

We're at a turning point in history. Climate change is changing the world faster than ever before. Utilities will play a crucial role in the transformation of our society to fight climate change and become carbon-neutral, while at the same time making sure people and businesses can continue to use energy supply like they've been used to for so many years.

At Gorilla, we're determined to not stay aside, but to make a real impact on the utility industry by providing data services that allow utilities to play the role they need to play in the quest for a net-zero society. By building something that solves a real problem, and by being the best at what we do.

Your role

In the role of Business Analyst you'll play a vital part in bringing your team closer to our product's end user. You'll need a good grasp of what's going on in the industry - from utilities & energy trends to the competitive landscape - to make sure Gorilla leads the way. You'll build a strong relationship with our customer base to gain a deep understanding of their needs and desires, and you'll collaborate with a wide range of colleagues - from project teams with Energy Consultants and Algorithm Engineers to Customer Success and Support - to identify opportunities for improvement.

It doesn't stop there: when the direction is clear, you'll work together closely with the Product Manager to feed this knowledge into the product roadmap. Then, you'll verify features on their business value both after definition and after release. A feature on itself isn't everything of course! Therefore, you help to build out a range of end-user documentation and learning materials, continuously working on new content to address common questions and gaps as well as to cover the growing set of offered features.

Your responsibilities

User & Stakeholder Understanding

  • Engage with customers and collaborate with internal stakeholders - Customer Success Manager, Support, Energy Consultants and potentially Project Managers - to elicit, document, and prioritise customer’s needs, pain points and opportunities that fit into the wider product vision and strategy.
  • Collaborate with internal stakeholders - Energy Product Experts and Energy Consultants, Algorithm Engineers - to elicit, document, and prioritise internal user’s needs, pain points and opportunities that fit into the wider product vision and strategy.

Industry Analysis & Competitive Analysis

  • Collaborate with Product Marketing to analyse data related to the utilities and energy industry to identify market trends, patterns, and insights.
  • Identify gaps, opportunities, and discrepancies in the intended roadmap of the Platform and Applications teams in terms of meeting expected market demands.
  • Identify emerging trends and patterns among competitors, identify where they excel and where they leave much to be desired.

Continuous Follow-up

  • Align with Product Definition to ensure defined features resolve identified pain points, meet identified requirements, and/or answer to identified opportunities.
  • Verify whether newly added features delivered the intended value by resolving the gap or pain point they are built to address, or filling the opportunity they are meant to tackle.

Documentation and Learning Materials

  • Collaborate with Energy Consultants, Project Managers, Customer Success, Support and the Partnership Manager to identify common questions and gaps in the available materials.
  • Get informed about the topics surrounding common questions and gaps and (collaborate with Product Managers and Energy Product Experts to) document information and build training materials that fit in with the existing content.
  • Ensure the available materials are kept up to date with new product developments.
  • Evangelise the available materials to relevant internal stakeholders - Project Managers, Customer Success, Support, Partnership Manager.

Support Requirements Definition

  • Together with the product manager, translate industry pain points into tangible, defined features and convert high-level ideas into detailed, actionable requirements.
  • Evangelise the business value behind the technical requirements to the product team (engineers).
  • Together with the product manager, collaborate with the designer to ensure user experience aligns with product goals, and with the technical architect to ensure technical requirements are well-defined and align with the product architecture

Requirements

  • Bachelor's degree in Business, Marketing, Engineering, or related field. Master’s degree or MBA is a plus.
  • 3+ years of business analyst experience, preferably in a SaaS environment in the Energy and Utilities industry.
  • Fluent in English; Dutch and/or German is a plus.
  • Demonstrable experience in product marketing and go-to-market strategies.
  • Strong understanding of energy markets and applications.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Analytical mindset with a customer-centric approach.

Benefits

You become part of an ambitious organisation and an enthusiastic team with a mindset to win! As Gorilla is growing at an incredible pace, you can leave your mark – growing alongside Gorilla.

We actively challenge ourselves and our colleagues, in order to always improve our skills, methodology and capabilities. Lifelong learning is essentially embedded in our organisation, and we care about your individual dreams and ambitions, beyond just work.

On top of that, our remuneration approach is clear and no-nonsense, just like our feedback culture and personal development approach. You’ll be able to join a team from wherever you’d like to work – equipped with the best technology for remote work. We’ll provide access to an office space near you whenever you like, as well as frequent travels to meet your colleagues in person, making sure you’ll never feel lonely.

Convinced this is the job for you?

Apply now