Everything we know about margin

Nobody in energy retail has all the answers, which is why the conversations between peers matter so much. The Energy Edge gives senior leaders a place to share what's working, admit what isn't and work through the hard questions together.

Gorilla is introducing AI capabilities across its Energy Margin Intelligence platform, applying AI to the structured commercial data and calculation engine that already underpin retailers' pricing and margin decisions - so teams can interrogate margin moves, understand pricing logic and configure workflows faster, all without replacing the governed, auditable rules beneath.

Energy Margin Intelligence firm expands customer base, extends AI across commercial workflows and wins international SaaS recognition as the firm’s new, independent research reveals a “Margin Confidence Paradox” among European energy retailers.

For C&I and large B2B retailers, winning increasingly means bundled, flexible products. Most billing stacks were built for last year’s problem. Here’s the question your RFP is missing.

Global recognition for Gorilla’s technology helping energy retailers turn complex data into better commercial decisions

The Gorilla deployment will support CleanChoice Energy’s growth and expansion across competitive U.S. energy markets

Gorilla announces a pre-billing calculation layer for complex I&C contract clauses - helping teams scale product innovation while reducing margin leakage and disputes.

The Energy Edge: Margin by Design explored how energy retailers can navigate market volatility through better data foundations, improved commercial processes, and the strategic adoption of AI to maintain profitability amidst permanent industry uncertainty.

Luminus has renewed its partnership with Gorilla for another three years to continue optimizing its B2B pricing and forecasting capabilities. This collaboration aims to maintain operational efficiency and support the company's long-term commercial growth.

Market-Wide Half Hourly Settlement is about to transform energy retail. In this article, Gorilla VP Joris Van Genechten explores why moving beyond profile-based settlement to margin intelligence is critical for managing portfolio risk, identifying margin erosion, and creating tailored products in a post-MHHS landscape.

Retail energy CIOs are moving beyond data integration. Gorilla VP of Product Joris Van Genechten attended a panel at EMC 25, which discussed how they plan to embed institutional knowledge and use AI to augment senior experts for competitive advantage

Gorilla are proud to announce that we have been shortlisted for the Reuters Energy Industry Awards 2026 in the Innovator of the Year Award category.

B2B energy retail is seeking growth amidst compressed margins. Gorilla CEO Ruben Van Den Bossche discusses why customer-level margin visibility is the core challenge, and how AI and a robust data foundation are key to protecting profitability

B2B energy retailers can break decades-old constraints. Gorilla VP of Product Joris Van Genechten explores how Energy Margin Intelligence (EMI) uses AI to unify data, stop margin erosion, and provide a real-time view of profitability.

Energy retailers lose 5% of revenue to hidden data blind spots and fractured systems. Gorilla CEO Ruben Van Den Bossche explains how to stop this 'invisible erosion' and gain a competitive edge.

Gorilla CEO Ruben Van den Bossche shares his takeaways from CERAWeek 2026, where AI dominated the conversation but the commercial margin problem remained unsolved.

Market volatility is exposing hidden margin erosion across energy portfolios. Gorilla CEO Ruben Van den Bossche explains how data blind spots, settlement complexity and forecasting gaps form a 'margin iceberg' and why Energy Margin Intelligence is the key to regaining control

Last week, Gorilla CEO Ruben Van den Bossche took to the stage at the Future of Utilities: Energy Transition Summit in Amsterdam. His keynote on margin security covered the state of the energy transition, what it actually demands from retailers, and why the industry's margin problem is more urgent than ever. Discover the key takeaways here

It was another great year at the E-world conference in Essen, Germany. For those of you who couldn't make it, check out some of the pictures and insights in this blog.

At last week's EMI event, speakers had a stark warning: the market has passed peak profitability and a new, far more competitive market is beginning to take shape. Retailers will have to be ready for this new environment.

Introducing Energy Margin Intelligence, the new operating system for energy retail that combines cultural, operational, and technological transformation to centre margin at the heart of your business. Start to see, steer, protect, and grow your margin with Gorilla.

Gorilla leaders Ruben van den Bossche and Joris van Genechten discuss the challenges and opportunities facing energy retailers as they strive to innovate and become more sustainable.

Gorilla and Capco combined at the Energy Marketing Conference 2025 to dissect the trends, challenges, and opportunities facing retail energy providers today. Uncover their insights here.

There’s always the temptation to build large software projects, like pricing and forecasting solutions, in-house, but the reality rarely lives up to the dream. Project issues are plentiful and retailers face siloed teams and expertise, extensive maintenance, and greater TCO. There’s a reason energy retailers globally are turning to Gorilla.

U.S. retailers are now leading the clean energy transition, using net-zero strategies and data to gain a competitive edge and redefine the market.

Capacity market auctions are spiking across the country, and the era of predictable, stable capacity costs is over for the near future. Can your pricing keep up?

Discover how Gas South transformed its 17-year-old Excel-based pricing model into a modern, scalable solution with Gorilla, improving accuracy, efficiency, and empowering their sales team.

MHHS will be the most profound change to the UK energy sector since privatisation, demanding action from energy retailers. Gorilla brought together experts from Baringa, Cornwall Insight, and ServiceNow to discuss the challenges and solutions

Progress towards net-zero goals has hit some turbulence, as confidence falls and political and economic realities start to intrude. Nonetheless, energy retailers cannot give up, and the reactions to these challenges will determine long-term success.

Learn how Gorilla helped ENGIE UK transform its complex, spreadsheet-driven pricing from days to hours, achieving sub-minute calculations and enhancing market responsiveness for a competitive edge and future growth.

Reliability is the watchword after recent grid crises (from Texas freezes to heat-induced outages). Regulators and market operators are tweaking rules to ensure lights stay on – and this has strategic implications for energy retailers. Find out how to survive and thrive in this post

The U.S. energy retail landscape isn’t one-size-fits-all – it’s a patchwork of regulations. Larger energy retailers must stay agile to deal with the ever changing rules that vary state by state and ISO by ISO. How can retailers manage and even profit from regulatory diversity?

What happens once go live with Gorilla? Find out exactly how Gorilla's implementation process works with you to produce the outcomes you need with a strong, lasting partnership.

Climate change, electrification, DERs, new demand profiles, AI...the list of drivers for changing demand is long and growing. Put them all together, and you have the potential for a "new peak" in demand, overwhelming existing systems and leaving forecasts playing catch-up. Is there a method to expect the unexpected?

Following his appearance at Utility Week Live, Ben Tucker elaborates on the key takeaway from his speech and why he thinks Energy Retailers are taking the wrong approach when it comes to profiting from their data

Every retailer knows how important forecasting is, but there are signs of trouble on the horizon. Growing instability and market change will stress even the most talented teams. What are the potential challenges, and how can forecasters get ahead?

The energy pricing landscape through 2025 and beyond will likely feature continued moderation in average prices compared to the crisis peaks, but punctuated by volatility. Energy retailers need to plot a course through this turbulence.

Energy application rollouts shouldn’t end at the go-live. An approach that values partnership and transparency improves outcomes for retailers

The "AI gold rush" poses a major issue for the energy industry: an almost insatiable demand for electricity. This escalating energy consumption could overwhelm national power grids without action.

A deep dive into how emerging trade barriers and state-level regulations, particularly in Texas, could impact the future of renewables, project economics, and retail energy pricing.

Gorilla University is Gorilla’s custom-built learning platform for everything Gorilla: By combining self-paced learning with side-by-side support from Gorilla, learners can rapidly overcome the learning curve and have a solution up and running within 2-3 months.

SachsenEnergie, the largest municipal utility in east Germany, has opted for Gorilla as their new pricing solution. With Gorilla's agile platform, Sachsen will be better prepared for the evolving demands and complexities of the energy market.

Data can be a catalyst for innovation in energy retailers. Instead, it’s often a confusing headache impeding accurate energy forecasting and growth

Another delay has hit the rollout of Market-wide Half-Hourly Settlement (MHHS). The arrival of CR055 proposing a 6.5 month delay to M10 in the MHHS rollout might seem like nonsense to a layman, but it will have a drastic impact on UK energy

Gorilla, a global leader in energy data SaaS solutions, and Capco, the global management and technology consultancy, announced a strategic partnership to deliver comprehensive, data-driven solutions for energy retailers globally.

Legacy IT makes it hard for energy retailers to scale. Incremental transformation improves energy data management, boosts efficiencies and growth

New approaches to IT architecture give legacy systems a new lease of life. Learn how this can boost digital transformation in the energy sector

Synergy, Western Australia’s largest energy retailer, partnered with Gorilla to revolutionise its sales process—automating complex pricing calculations and enabling real-time, on-the-call quotes to enhance customer experience and operational efficiency. Find out more.

The decision to build or buy is rarely clear-cut, and many companies will want to build some parts and buy others. How do you find the right balance?

Energy pricing teams are key to retailers’ competitiveness and profitability. But legacy tech impacts both accurate energy forecasting and team morale

In a competitive retail energy market real-time energy pricing is key. Learn how Gorilla makes this a reality by centralizing pricing knowledge

The business world has become obsessed with AI, but how much value can be created if you're adding a wrapper on top of ChatGPT, Claude, and other services? Businesses need to find their own paths to AI value creation, which may include developing machine learning models. Energy retailers are well placed with the availability of energy data, but how can they proceed?

Gorilla leaders Ruben Van den Bossche and Joris Van Genecthen discuss the challenges energy retailers face in developing advanced data and forecasting capabilities that can manage the increasingly complex and decentralised energy landscape

In part 2 of the fireside chat led by Gorilla leaders Ruben and Joris, the pair are looking at the evolutions taking place in electricity grids, as growing demand drives innovative new solutions and distributed energy resources continue to proliferate

Offering tariffs that can move in real-time with wholesale fluctuations has been a long-term aim for the energy industry, but now that the technology is here, are retailers ready? Find out more in this new blog.

Data in energy retail is like driving an old Ford Fiesta while the company wants them to do 300mph on the highway: accidents are bound to happen. Revolutionising cloud infrastructure will be key to unlocking speed.

Different energy markets around the world will face unique local challenges, but global issues still touch every market. Balancing the trilemma of affordability, availability, and sustainability is the defining energy theme of our time. In this blog, experts from Gorilla and Capco explore the differences and similarities of the US and UK markets.

Gorilla is honoured to be named Startup of the Year at the prestigious Flanders International Business Awards 2024

Gorilla Awarded 'Most Sustainable Company 2024 for Climate & Energy (SME)'

Gorilla's platform represents a pivotal solution in the energy industry's journey towards net zero emissions. By providing pricing and forecasting tools, the platform addresses critical challenges in renewable energy adoption and load balancing.

The energy system is changing rapidly, with new technologies and the push for net zero. Binding it all together is data, but how does data lead to net zero?

Gorilla has been nominated for the Flanders International Business Awards 2024 in the Startup of the Year category, recognizing its innovative energy data management solutions and global impact.

Parts 1-4 of this series examined everything about electricity pricing, but what about gas? In this part, we'll take a look at the intricacies that determine how gas is priced and sold by retailers.

Gorilla has once again been nominated for Deloitte’s Technology Fast 50 competition for technology companies headquartered and founded in Belgium. The Fast 50 award will be given to the country’s fastest-growing technology company based on its percentage of growth in turnover during the last four years.

Gorilla is delighted to begin working with ESB, Ireland's foremost energy company, to provide digital transformation software.

In this fourth instalment of our series, we'll examine the biggest influence on energy price: the wholesale cost. How can retailers navigate the volatile energy market, balancing customer needs with financial stability?

Part 3 of the Pricing 101 series examines pricing for industrial and commercial customers, discussing the additional complexity compared to residential pricing and the challenges that this brings to energy retailers.

In part 2 of this series, we will dive deeper into pricing for residential customers, examining the different factors that go into the creation of tariffs for customers and the challenges that retailers face to create and maintain competitive residential pricebooks.

Part 1 of Gorilla's Pricing 101 series, which examines how modern energy pricing works and the challenges that energy retailers face in creating fair and competitive prices. In part 1, we'll look the structure of modern energy markets and discuss the major challenges that retailers need to overcome.

The funding will ensure the company's continued growth as we look to push into key markets in the US & Germany and equip energy retailers with the tools they need to manage their data challenges.

We're pleased to announce the launch of our latest eBook: "Preparing for Market-wide Half Hourly Settlement at UK Energy Retailers". Download your free eBook today.

Virtual Power Plants could be an important tool as the energy industry continues its transition to net zero, providing additional resilience to the energy grid and opening up new opportunities for energy retailers and consumers. However, their spread worldwide has been uneven, with some nations surging ahead. Is there room for more investment?

ScottishPower partnered with Gorilla to implement a new software solution for their tariff valuations. Gorilla provided greater agility for market changes, while still being customisable enough to meet ScottishPower’s unique needs.

The UK completed its second consultation on electricity markets, highlighting 4 key challenges that need to be addressed. We’ll take a look at each challenge, the policy proposals, and how they may affect energy retailers

Every industry is facing questions about how they will incorporate artificial intelligence into their wider strategy. Energy retailers that are already grappling with an explosion in available data will now find themselves pressed by demand for AI. What will your enterprise data strategy look like in the future?

Gorilla, the Belgian SaaS scale-up, are pleased to announce a strategic partnership with ene't GmbH, an information service provider offering software solutions to hundreds of German utilities

The US-based natural gas company chose Gorilla as their new solution for Commercial & Industrial pricing, enabling them to quickly incorporate a new acquisition and deliver much faster quote times to C&I customers.

The old Microsoft workhorse has done its job admirably but the glue factory beckons. Excel isn’t fit for purpose when it comes to making price adjustments at pace.

We are thrilled to share that SouthStar Energy Services, a top-tier retail natural gas provider in the United States, has chosen Gorilla as their new pricing solution.

Gorilla is pleased to announce a strategic partnership with United Gas & Power (UGP), a dynamic, independent B2B energy supplier operating in the UK.

Discover how Centrica Business Solutions boosts its competitiveness by using Gorilla's bespoke pricing solution

We will unveil how MHHS, combined with Gorilla's expertise, will revolutionize the way energy retailers operate and interact with their domestic customers.

We are thrilled to be nominated for Deloitte’s 2023 Technology Fast 50 competition for technology companies headquartered and founded in Belgium.

Drax Energy Solutions partners with Gorilla for cutting-edge pricing and forecasting solutions, confirming their commitment to a sustainable, zero-carbon future!

The roll-out of MHHS will cause a data tsunami, impacting retailers and consumers. Discover how you should respond to these incoming changes.

Discover how Gas South, a leading Natural Gas provider, is teaming up with Gorilla to revolutionize pricing strategies and insights in the evolving energy market.

Luminus has chosen Gorilla as its partner to revolutionise its customer offerings and streamline its pricing strategies.

Gorilla, the Belgian scale-up that enables energy companies to gather and process critical data, has collected 6 million euros during a Series A capital round.

We are proud to announce our partnership with Yü Energy, working on a variety of solutions for the pricing & forecasting of electricity and gas.

We are happy to announce our partnership with ScottishPower – the first integrated energy company in the UK to generate 100% green electricity.

The consumer energy market is changing into a customer-led environment, where suppliers have to be flexible and responsive but are limited by legacy IT systems

This strategic partnership will help our customers and prospects roll out an highly flexible, integrated solution in the most efficient way possible.

Build a roadmap that allows dynamic adaptive pricing to stay competitive in a rapidly evolving energy market

Gorilla meets the highest international standards in security and reliability and obtains ISO certification.

A powerful combination of CGI’s DCC Adapter and Gorilla’s Meter Data Hub results in a straightforward, future-proof MDM system fit for utilities in 2021.

CGI's deep industry knowledge combined with our disruptive technology gives us the power to enable digital transformation in the best way possible way

Gorilla is happy to announce its strategic partnership with Wipro Limited

Winners and losers of the innovation race: three stages to increase utility market share

Bottom-up forecasts allow you to gain insight into your portfolio. In times of COVID-19, agile forecasts are key to adapt to change.

We used objectives and key results to reduce time in Gorilla UI with 75% and make calculations five times faster.

Energy retail has specific requirements that make building in-house an appealing option. But self-build projects carry more risk than buying from a specialist, from overrunning timelines to the ongoing cost of maintaining what you’ve built. Before you commit to an internal build, consider how it could look with an Energy Margin Intelligence platform like Gorilla alongside your team.

As energy retailers embark on a decade of change, this interactive guide reveals the catalysts driving data-first decision-making in the cloud, with insights from Gorilla VP Product and Engineering, Joris Van Genechten.

Unite customer insights with operational excellence. Turbocharge agility by transforming data into actionable strategies. From enhancing customer experiences to driving faster, better decisions, the Gorilla platform is designed to enable faster innovation and growth.

Don’t miss insights on modernizing, adapting, and winning in a fast-changing market with smart tech, scalable systems, and future-ready platforms.

UK energy retail is entering a new phase of complexity. Volatility remains an operating reality, while electrification, flexible energy consumption and new technologies are changing how energy is generated, consumed and priced. At the same time, the transition to Market-wide Half-Hourly Settlement (MHHS) is reshaping the industry’s data and settlement landscape, bringing more granular consumption data, and creating new demands and opportunities for how retailers understand and respond to customer behaviour. Retailers are responding with more sophisticated products and propositions, against this backdrop of continued regulatory pressure and intense competition.

Energy retailers are under pressure to modernise customer experience and pricing at the same time. By combining Salesforce’s AI, Data and Agent capabilities with Gorilla’s advanced pricing, we’re giving providers a single view of each customer and the confidence to price them accurately. Together, we’re helping retailers run leaner operations and speed up the shift to sustainable energy

Helping commercial teams protect margin, price competitively, and forecast with confidence.

Market-wide Half Hourly Settlement (MHHS) reform is more than compliance, it’s your next big commercial advantage. In this exclusive executive summary, leading voices from Gorilla, Cornwall Insight, Baringa, and ServiceNow reveal how MHHS can unlock margin, drive innovation, and transform customer value. 

With Gorilla, retailers can turn MHHS data into clear insights that help customers bring down their energy bills. Customers get a detailed view of how and when they use energy. That puts them in control of their own consumption and gives them a reason to act on it.

You already know the challenges. Markets are moving faster, and working across countries only adds to the pressure. This flipbook explores how some of the biggest energy retailers are tackling that head-on streamlining how you price, forecast, and manage portfolios to stay in control, even as complexity grows. It’s a quick read, and it might just spark a few ideas.

Gorilla’s unified data platform empowers Australian energy retailers with real-time analytics to optimise pricing, minimise risk, and unlock new revenue. Are you ready to eliminate outdated systems for smarter, faster decisions?